Monday Moanin Thoughts # 172 Leadership From Your Dinner Server

Happy Monday Moanin to all of you. I am always amazed what you can learn about leadership if you observe, pay attention, and listen. A few weeks ago my wife and I were spending some time in the cool city of Grand Rapids, Michigan. When we looking for a place for dinner one night , we found a neat micro brewery right in the heart of the city. We had a tremendous time and equally fine meal. Why? Besides the outstanding company, our server Chris helped make the experience wonderful. We both thought about the reasons for this and came up with the following examples. As you read them, think about leadership and the role you play in your organizations, teams, classrooms, etc…

First, he clearly had a passion for his work. and he was proud of the role he played. He genuinely loved explaining the menu and was  joyful in discussing our options. After making some suggestions and answering our questions, he gave us space and did not hurry or push us. He was in no rush even though the restaurant was busy.  His sense of  timing was spot on. He made us feel important and listened too. He also was extremely helpful and competent. Not to mention providing great service with ease and confidence. Chris delivered and helped make the experience a positive one.

My goal for the next week is to focus on the bold words above and be more like Chris. Please join me!

Have a great week and keep finding the good stuff.